FAQ

Your key is delivered Instantly after successful payment. You will also have access to download links and a installation guide. Please click return to merchant after making payment.

Yes the keys are genuine, all the keys sold by KeyShopOnline.com are sourced from Microsoft resellers

No this is NOT a trial key. The key will last forever.

Of course, Keys sold by Keyshoponline.com are 100% genuine

The key and instruction’s will be delivered to your Paypal email address within seconds of your purchase

All Windows Office Keys require Phone Verification.  We supply details on how to do this along with your key.

Windows 10 Pro & Windows 8.1 Pro Keys require a fresh install. We supply details on how to do this along with your key.

Simple, we accept Paypal as payment. You don’t need a paypal account to make payment, you can use a debit or credit card.

Yes all keys are stand alone keys.

We take customer satisfaction very seriously here at KeyShopOnline.com so please get in touch via email or web chat if you have had a problem.

Return & Refund Policy

Thanks for shopping at keyshoponline.com

If you are not entirely satisfied with your purchase, we’re here to help.

Returns – NON Software Physical Products:

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Returns – Download/Digital/Software Products:

Any Software (Download or Pysical) or key code-only software is non-refundable. Defective key codes will be replaced, unless they have been ordered in error.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Yes, these are NOT upgrade keys, you will need to do a fresh install –  We provide download links and information on how to do a fresh install.

Any charge-backs or PayPal disputes will result in your key being reported as stolen to Microsoft.

This will result in your key being dis-functional within 72 hours.

We will also provide proof of your IP address which you used in order to make the purchase.

If you do have any issues and would like to discuss your order, we highly recommend contacting us first prior to opening any PayPal disputes or charge-backs.